Operational Support Coordinator

The Role:

The role is perfect for a great team player who can multitask (and enjoy it!), with exceptional organisation skills and enjoys working under pressure to meet deadlines. The role is designed to ensure that all our clients receive exceptional post-booking support and that our overseas teams have all the information and support they need to deliver our life changing expeditions.

 Key responsibilities:

• Provide support to clients throughout their journey from booking to departure
• Utilising phone calls, emails, social media posts and newsletters to motivate and support students throughout their journey, provide fundraising advice and ideas.
• Managing our student social media sites – ensure questions are responded to and new posts are uploaded to maintain motivation
• Update and create fundraising and support materials ensuring clients are prepared for their expedition
• Managing the information on the Team Member section of the website
• Managing cancellations – including recording reasons and acting on information to reduce further cancellations, ensuring all steps are taken to support team members to reduce cancellations and ensuring cancellations are processed accurately and efficiently
• Managing payment schedules – ensuring reminders are sent to all clients, ensuring payments are processed and confirmations sent, managing credit control and making phone calls to chase outstanding monies promptly
• General admin support including answering phone and email queries
• Ensure all client information is collated, accurate and issued to those who need it
• Confirming bookings and payments received
• Ensure all information is updated, accurate and provided to clients as required
• Ensure client information is present and correct, with relevant follow up completed

We are also looking for:

• Commitment to operate with passion, drive and integrity – these are our company values and the basis on which all Camps staff conduct themselves
• Exceptional written and verbal communication skills
• Effective time management
• Self-Driven and Focused with the ability to work with limited supervision
• Exceptional telephone manner and great e-mail communication skills
• Excellent multi-tasking and organisation skills
• Outgoing personality and presentation skills
• Ability to work under pressure and meet deadlines
• Excellent attention to detail and accuracy
• Experience of office administration
• Good planning and problem-solving skills
• Computer proficient and Microsoft Office proficient
• Dedicated, adaptable, positive outlook
• Ability to work well as part of the team
• Full driving license is essential

Other useful stuff:

• Opportunities for overseas travel
• Healthcare
• Run club and yoga classes
• Casual dress code
• Outdoor kit & clothing discount
• Pension
• Cycle to work scheme

 If you think you’ve got what it takes to be a valued member of the Camps International team, please contact Rachael at rachael@campsinternational.co.uk with your CV and a brief summary about why you think you’d be ideal for the role.